Annual Report
2022
17/53

CUSTOMERS, PARTNERS, AND SUPPLIERS


A Strong Multichannel Approach


Expertise across regions and business models.


All around the globe, Gebr. Heinemann stands for specific and forward-looking solutions in the travel retail market. The company’s business operations are based on two pillars: wholesale and retail. Airport shops, inflight sales, shops aboard cruise liners, and border shops as well as special sales to diplomatic missions and military shops. “This strong multichannel approach across various regions and business models ensures stability, risk balancing, and independence from single markets. It also offers customers and partners a wide range of cooperation models in which we always aim for long-term partnerships on equal footing,” says Ildiko Jankovich, Vice President Sales EMEA 1.


Gebr. Heinemann is familiar with the respective market requirements of each sales channel. It also supplies airports, airlines, cruise ships, and border shops worldwide with an extensive assortment of top international luxury brands. “We have made it our vision to turn travel time into valuable time. We promise travelers a spectacular assortment, activating price advantages, and unforgettable experiences. We firmly believe in our business model and in our industry, and that is precisely why we want to invest courageously in innovative formats – time, space, and money,” explains CSO Florian Seidel. “Our Heinemann unique selling point is that we can offer our customers and partners a wide range of cooperation models – from pure supply to full operation of the retail space, to center management.”


On land, at sea and in the air – here is an insight into Gebr. Heinemann’s activities in the various sales channels around the world in 2022.




Florian Seidel, CSO 
“We have made it our vision to turn travel time into valuable time. Our Heinemann unique selling point is that we can offer our customers and partners a wide range of cooperation models – from pure supply to full operation of the retail space, to center management.”